Your data is yours. This document explains exactly what we collect, why we collect it, and the controls you have at every step.
Plain-language summary
We collect what's needed to run the platform, never sell your data, share it only with vetted vendors, and let you access, correct, or delete it whenever you want.
We collect information you provide directly, such as your name, email address, payment details, and event information when you create an account or use our services. We also collect usage data automatically, including device information, IP addresses, and browsing activity on our platform.
We do not sell your personal information. We may share your data with trusted service providers who assist in operating our platform (e.g., payment processors, email providers), with event organizers when you purchase tickets, or when required by law. All third-party providers are contractually obligated to protect your information.
We retain your personal information for as long as your account is active or as needed to provide services. We may also retain certain information as required by law, to resolve disputes, or to enforce our agreements. You may request deletion of your data at any time.
If you have questions about this Privacy Policy or wish to exercise your data rights, please email privacy@ticketfi.com.